Refund Policy
Refund & Return Policy
We want you (and your cat) to be completely happy with your purchase. If you're not satisfied for any reason, we're here to help.
30-Day Satisfaction Guarantee
If you're unhappy with your order within 30 days of receiving it, contact us and we'll offer a full refund or replacement — no hassle.
How to Request a Refund
- Email us at info.aliceinfluence@gmail.com with your order number and reason
- We'll respond within 48 hours with next steps
- Refunds are issued to your original payment method within 5–7 business days
Damaged or Wrong Items
If your item arrived damaged or you received the wrong product, please send us a photo and we'll send a replacement immediately at no cost.
Non-Refundable Items
Items that have been heavily used and show clear signs of misuse may not qualify for a refund. When in doubt, just reach out — we're reasonable people.